Shipping policy

ima-tec GmbH Wachtelberg 10, 97273 Kürnach, Germany

Email: info@ima-tec-gmbh.com

Web: www.part-pilot.de; www.part-pilot.eu; www.part-pilot.tech;

In this Shipping Policy, “we”, “us”, “our” refer to ima-tec GmbH and
“you” refers to our customer (business or consumer, as defined by applicable law).

This Shipping Policy forms part of our
Terms of Use / Terms and Conditions of Sale (the “Terms”)
and applies to all orders placed via the above websites (together, the “Services”).
If there is any conflict between this Shipping Policy and the Terms, the Terms prevail.

Nothing in this Shipping Policy limits any
mandatory statutory rights you may have under applicable consumer protection laws.

We currently ship to:

• Germany
• Other EU/EEA member states
• United Kingdom, Switzerland, Norway
• United States of America

We currently do not ship to P.O. boxes or military addresses (e.g. APO/FPO),
and we may exclude certain territories or remote regions if carriers do not serve them or only at
disproportionate cost.

For deliveries to other countries or territories, please contact us before ordering.

• Order handling time: typically
  [1–2 business days] after payment has been received or payment has been authorised
  (Mon–Fri, CET/CEST), unless otherwise stated on the product page or in the order confirmation.
• Orders placed after our daily cut-off time (currently
  [e.g. 14:00 CET]) or on weekends/public holidays are handled on the next business day.
• Backordered or made-to-order items may have longer lead times; we will notify you
  and provide an estimated dispatch date.
• Consumers in the EU/EEA/UK: Unless we have expressly agreed a different delivery time
  with you, we will deliver your goods no later than 30 days from the conclusion of the
  contract, in line with applicable consumer law.

We choose shipping methods and carriers based on weight, dimensions, value, and destination.
Common carriers include [DHL/UPS/FedEx/DPD/GLS – confirm] and specialised
freight forwarders for palletised or oversized shipments.

The options available for your order will be shown at checkout and may include, depending on your address:

• Standard parcel: tracked door-to-door delivery.
• Express parcel: expedited handling and transit, where available.
• Freight / pallet: curbside / loading-dock delivery;
  [tail-lift yes/no]; delivery appointment [yes/no].

We may ship items in multiple parcels or from different warehouses at no extra cost to you,
unless otherwise agreed.

• Shipping costs are calculated at checkout based on weight/volume, destination,
  and selected service level.
• Oversized, non-stackable, fragile, or hazardous items (if offered) may incur
  additional surcharges. Where these are not visible at checkout, we will contact you
  for approval before dispatch if adjustments are required.
• Free shipping thresholds (if any) apply only as stated on the product page or at
  checkout, e.g. [Germany: orders over €250 (net of VAT)], and may be limited to
  certain destinations and service levels.
• Carriers may apply remote area or extended area surcharges based on your postal code.
  Such surcharges may be passed through to you at cost.

All shipping charges shown at checkout are net or gross of VAT as indicated during the ordering process.

6.1 Business customers (B2B)

Where you are a business customer (acting in the course of your trade, business, craft or
profession):

• Unless we have agreed otherwise in writing or a mandatory law provides otherwise,
  risk of loss or damage passes to you
  once we hand the goods over to the carrier at our warehouse or at another agreed place
  of dispatch (shipment contract).
• We retain title to the goods until full payment of all amounts due in respect of
  the relevant order. Additional retention-of-title provisions may apply under our Terms.
• Delivery dates and times are non-binding estimates, unless we have expressly confirmed
  a binding delivery date in writing. We are entitled to reasonable partial deliveries if this is
  commercially acceptable for you and does not result in additional shipping costs for you.

6.2 Consumers (B2C)

Where you qualify as a consumer under applicable law:

• Risk of loss or damage passes to you only when you, or a third party indicated
  by you who is not the carrier, physically receive the goods.
• If you organise the transport yourself by contracting directly with the carrier without using any
  option offered by us, risk may pass to you when we hand the goods over to that carrier, in line with
  applicable law.
• Statutory rules on delivery deadlines, risk and remedies apply and are not restricted by this Shipping
  Policy.

You are responsible for providing a complete and accurate shipping address, including where
applicable:

• company name, contact name
• building, floor, unit/door number
• loading dock information
• access restrictions and delivery times
• a valid phone number and email address for delivery notifications

Carriers may charge fees for address corrections, storage,
waiting times, or re-delivery attempts. Where such fees arise due to
incorrect or incomplete information provided by you or because delivery could not be completed for reasons
within your control, we may pass these charges on to you at cost.

We currently cannot deliver via courier or freight to P.O. boxes.

8.1 Within the EU

For intra-EU deliveries, VAT handling depends on your status (business/consumer) and destination rules,
e.g. a valid EU VAT ID and applicable distance-selling rules.
Details on VAT treatment and invoicing are set out in our Terms and during the checkout process.

8.2 Non-EU destinations (e.g. UK/CH/NO/USA)

Unless expressly agreed otherwise in writing:

• We ship to non-EU destinations under
  Incoterms® 2020 DAP (Delivered At Place).
  This means we arrange and pay for transport to the agreed place of destination, but:
  • Import duties, taxes (e.g. customs duties, VAT/GST), brokerage and customs clearance
    fees are not included and are payable by you to the
    carrier or the relevant authorities on or before delivery.
  • We do not control these charges and cannot guarantee their amount or whether they apply.

Where offered (and explicitly shown at checkout), we may provide other Incoterms options, for example:

• EXW (Ex Works) – you arrange pickup and export at your own risk and cost; or
• DAP with prepaid duties and taxes – where available and clearly indicated at
  checkout.

If you require a specific Incoterm or have your own carrier account,
please contact us before placing your order.

Our products and technology may be subject to export control and sanctions regulations of
the EU, Germany, the USA, and other jurisdictions.

By ordering, you confirm that:

• you are not a person, entity, or organisation listed on any applicable sanctions list;
• the products will not be used for prohibited end-uses (e.g. certain military or
  WMD-related applications); and
• the products will not be shipped or re-exported, directly or indirectly, to
  destinations, entities or persons subject to embargoes or comprehensive sanctions.

We reserve the right to reject, suspend or cancel orders where fulfilling them would
breach, or risk breaching, applicable export control or sanctions laws. In such cases, we will inform you
and, where permitted by law, refund any payments already made.

Actual transit times depend on the selected service level, exact destination, carrier performance, and
customs clearance.

Typical transit time ranges from dispatch:

For shipments requiring export customs clearance (e.g. UK/CH/NO/USA), please allow extra
time for customs processing. High-season periods (e.g. year-end), carrier capacity issues, strikes, severe
weather, and other force-majeure events may extend delivery times.

When your order ships, we will provide a tracking link or tracking number
(if available for your service level).

• For parcel shipments, tracking is usually available online and may include email/SMS updates
  from the carrier.
• For palletised or freight shipments, tracking may consist of a consignment or PRO number.
  The carrier or freight forwarder may contact you directly to arrange a delivery appointment.

If tracking information is not available for a particular service, we will inform you before you complete
your order.

12.1 Business customers (B2B)

Where you are a business customer and the German Commercial Code (HGB) applies,
the duty to inspect and notify defects without undue delay (e.g. § 377 HGB)
applies in addition to this section.

• On delivery, you must inspect packages and pallets immediately for
  visible damage, tampering or shortages.
• Any visible damage or loss must be:
  • noted in detail on the carrier’s delivery note
    (e.g. “pallet shrink-wrap torn, box crushed, 2 units missing”), and
  • reported to us without undue delay, together with
    photos of the packaging, labels, and damaged goods.
• Concealed damage or shortages must be reported to us
  without undue delay after discovery, again with suitable documentation.
• Suspected loss or non-delivery (e.g. tracking not updated for several days) should be
  reported to us promptly so that we can initiate carrier investigations.

Failure to comply with applicable inspection and notification duties may result in the goods being deemed
accepted and may limit or exclude certain claims, in particular where § 377 HGB applies.

12.2 Consumers (B2C)

Where you qualify as a consumer under applicable law:

• Your statutory warranty and consumer rights are
  not restricted by this section.
• We nevertheless ask you to:
  • check deliveries as soon as reasonably possible after receipt; and
  • report any transport damage or shortages to us promptly with photos and a short
    description.

Early notification helps us support you and pursue claims against carriers, but the
failure to notify within a particular number of days does not limit your mandatory statutory rights
if you are a consumer.

12.3 General

Please keep all packaging materials and contents until the case is resolved, as the carrier
or insurer may request inspection. We will assist you in dealing with the carrier, but the exact process and
timelines depend on the carrier’s terms and applicable law.

A shipment may be returned to us if:

• the address provided is incorrect or incomplete,
• delivery is repeatedly attempted but cannot be completed,
• you refuse to accept the shipment, or
• you do not complete required customs or import formalities.

If a shipment is returned for such reasons, and we are not responsible for the failure
of delivery:

• we may either:
  • issue a refund of the product price, less:
    • outbound shipping charges,
    • return shipping and carrier handling fees, and
    • any applicable restocking fee [e.g. up to X%],
  • or re-ship the goods once, subject to payment of additional shipping and
    carrier fees in advance.

This does not apply where you validly exercise a
statutory right of withdrawal, cancellation or rejection as a consumer; in such cases,
our Withdrawal/Cancellation Policy and applicable mandatory consumer law govern refunds
and cost allocation.

14.1 Business customers (B2B)

• Returns of non-defective items require our
  prior written authorisation (RMA).
• Returned items must be:
  • unused,
  • in their original, undamaged packaging
    (including accessories, manuals, labels), and
  • returned DAP (Delivered At Place) to the address specified in the RMA.
• A restocking fee may apply (e.g.
  up to [15%] of the net item value), depending on the condition and resaleability
  of the goods.
• Custom-made, configured, or precision-manufactured items are generally
  non-returnable, unless we have agreed otherwise in writing or they are defective.

Additional or deviating conditions may be specified in the RMA document or our Terms.

14.2 Consumers (B2C)

Where you qualify as a consumer, please refer to our separate
Withdrawal/Cancellation Policy and Terms for:

• the conditions, periods, and procedures for exercising any statutory right of withdrawal,
• who bears the cost of return shipping in your specific case, and
• exceptions (e.g. for custom-made products).

Those documents prevail over this summary in the event of any conflict.

We are not liable for delays, non-performance, or failures in delivery caused by events beyond our
reasonable control, including but not limited to:

• natural disasters, severe weather, fires or floods,
• war, terrorism, riots, or civil unrest,
• strikes, lockouts, or industrial disputes affecting carriers, ports or logistics providers,
• pandemics, epidemics, or public health emergencies,
• sudden changes in laws, regulations, sanctions, or customs procedures, or
• large-scale carrier network disruptions, port congestion, or airspace closures.

Where such events occur, we will take reasonable steps to minimise their impact and resume normal operations
as soon as reasonably practicable.

Questions about shipping or a specific order?

Email:
info@ima-tec-gmbh.com
Please include your order number and, if available, your tracking number.

Effective date: [insert date]